Refund & Cancellation Policy

At ProfileVouch, customer satisfaction is our top priority. Because our services involve customized professional writing, research, and bespoke graphic design work, the following refund terms apply:

1. Free Revisions Guarantee

All purchased CV, resume, and cover letter packages include two (2) free rounds of revisions within 14 days of receiving your initial draft to ensure complete alignment with your career goals.

2. Cancellations & Refund Eligibility

• Full Refund (100%): If you cancel your order within 2 hours of purchase and before writing or design work has commenced.
• Partial Refund (50%): If work has already been assigned and drafted, but you wish to cancel prior to final delivery.
• Non-Refundable: Once completed custom draft files (PDF/DOCX) or live portfolio URLs have been delivered, orders become non-refundable.

3. Processing Time

Eligible refund requests are processed back to the original payment method within 5–7 business days.